Deepija Telecom Pvt. Ltd. has a significance presence in Education Segment. They have successfully implemented IVRS for distance education for central university. Comprehensive CRM for education consultant KAB, Call center for queries related to medical and engineering courses.

Most importantly ConVox hosted IVRS solution is highly cost effective, quick and easy way to publish information for students and parents. Information like courses offered, facilities available, admission notice can be accessed without any hassles and in a dynamic way.

Deepija developed an IVRS which gives the examination results by taking the hall ticket number as Input.

Our Prestigious client : For Banking , Deepija designed an IVR System integrated with ConVox call center Solution, which gives the credit card related information.

About Customer

A.P. state Engineering and Medical Entrance test conducting body

Customer is an state agency responsible for organizing Engineering and medical tests for state engineering and medical colleges

IVR for examination result announcement Features

System runs on E1 ISDN PRI Lines

System uses Eicon Diva cards as CTI hardware

System developed on Linux platform for performance and economy

System takes roll number as input from users

Announcement of Result as qualified/ unqualified

Announcement of rank status as all state rank, local university rank and category rank

Requirement Summary

Results is to be announced on 30 channels simultaneously Users should get result entering roll number (Hall ticket number) as input from users Rank status, as all state rank, local university rank and category rank should be announced along with the result.

Our Solution

A hunting number is assigned to the 30 channels of ISDN PRI line connecting IVR server. Callers directly land on the IVR server. After the initial greeting message IVR asks for the hall ticket number (roll number). Based on this input IVR server makes a query to the “my SQL” database, and announces the result.


Automatic Call Distribution
Automatic Assignment of calls to the agents, so that each agent gets equal call load.
Social Media
Customer can interact with agent using social media platforms like Twitter, Instagram .
Complete and comprehensive reporting of your Agents, Calls, DID & Campaigns.
To provide self service for caller and take input for call routing.
Supervisor can listen to live calls and Agent can be trained on live call.
Records all the Calls and agnet screens (100% Recording) for Training and Monitoring Purpose.
Completed Calls can be marked with disposition codes and Sub-Disposition Codes.
All Call Center Resources like Agents, Servers, Calls, Campaign Can be Monitored live.