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ConVox Ez - Call Center WithOut Agent PC

Low Cost Predictive Dialing Solution for Telecalling

How does a Call Center works without PC

With an expertise in Telecom and software industry, Deepija has developed ConVox Ez.It is a Call Center solution, which works with a traditional analog phone as agent work station. ConVox Ez offers most features of a standard call center software with ease of setup and maintenance.

Suitable for Cold Calling, Direct & Indirect Selling Agency, Small Call Centers, Marketing Campaigns, Fund Raising Projects.

FEATURES

Automatic Call Distribution

Automatic Assignment of calls to the agents, so that each agent gets equal call load.

MIS REPORTS

Complete and comprehensive reporting of your Agents, Calls & Campaigns.

MONITORING TOOLS

All Call Center Resources like Agents, Servers, Calls, Campaign Can be Monitored live.

CALL BACK

When customer requests for a callback, agent can schedule it using telephone keypad.

CALL BARGE-IN/ CALL COACHING

Supervisor can listen to live calls and Agent can be trained on live call

CALL RECORDING

Records all the Calls (100% Recording) for Training and Monitoring Purpose.

CALL DISPOSITION

Completed Calls can be marked with disposition codes using telephone keypad.

PREDICTIVE DIALER

To get high agent productivity in your telecalling campaign.

OUTBOUND TYPES

"To reach your customer in most effective way"

Predictive Dialing: Automated dialing for maximum call connects.

Progressive Dialing: Automated dialing, controlled by agents to reach out important customers.

Manual Dialing:Agent can type in the number and dial.

SECURITY ASPECTS

"To ensure security and integrity of your call center"

Voice Encryption : Voice can be encrypted between server & agent to avoid snopping.

Session Handling : No user can view the reports without the login of admin.

No Data Injection : Data Injection is prevented in MYSQL Server.

Cross Site Attack : Application is guarded against cross site attack.

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