Bulk Communication Tool

What is Bulk Communication Tool

An automated system designed to notify call, fax, send sms, email to a list of recipients. Convox Bulk Communication tools helps you connect with large audience simultaneously with common or personalized message.

FEATURES

Unified Platform
Provides Common platform for Voice/SMS/Email.
Personalized Messages
Messages and calls can be customized for usage like Payment reminders.
Multiple Campaigns
Operates multiple calling lists and multiple campaigns at a time.
Auto Answer Handling
Answering and Fax Machine can be detect and appropriate actions can be taken.
Scheduler
Allows you to set time and day for starting the Campaign.
Call Forwarding
Calls are forwarded to a given number based on caller input.
Web Management
Web browser based access for easy configuration and management.
MONITORING TOOLS
All Call Center Resources like Servers, Calls, Trunk Can be Monitored live.

Benefits of ConVox Cloud Contact Center

Redundancy

Data is stored in multiple locations

24 / 7 Availability

Support center available round the clock

Hassle free Maintenance

Dedicated Customer relationship Manager and timely Maintenance activity

Cost Effectiveness

No need of costly hardware and Maintenance experts

Scalability

Can scale-up from 3 to 3000 Users

Flexible

Provides flexibility of conducting conference at any point of time.

Standard



  • No of Channels - 30
  • Multiple Campaigns - No
  • MIS Reports Availability - 3 Months
  • Dedicated PRI - No
  • Dedicated Hardware - No
  • Customization - On Demand
  • CRM integration - On Demand

Professional



  • No of Channels - 60
  • Multiple Campaigns - Yes
  • MIS Reports Availability - 3 Months
  • Dedicated PRI - On Demand
  • Dedicated Hardware - No
  • Customization - On Demand
  • CRM integration - On Demand

Enterprise



  • No of Channels - 90
  • Multiple Campaigns - Yes
  • MIS Reports Availability - 6 Months
  • Dedicated PRI - Yes
  • Dedicated Hardware - On Demand
  • Customization - On Demand
  • CRM integration - On Demand