Bulk Communication Tool

What is Bulk Communication Tool

An automated system designed to notify call, fax, send sms, email to a list of recipients. Convox Bulk Communication tools helps you connect with large audience simultaneously with common or personalized message.

FEATURES

Unified Platform

Provides Common platform for Voice/SMS/Email.

Personalized Messages

Messages and calls can be customized for usage like Payment reminders.

Multiple Campaigns

Operates multiple calling lists and multiple campaigns at a time.

Auto Answer Handling

Answering and Fax Machine can be detect and appropriate actions can be taken.

Scheduler

Allows you to set time and day for starting the Campaign.

Call Forwarding

Calls are forwarded to a given number based on caller input.

Web Management

Web browser based access for easy configuration and management.

MONITORING TOOLS

All Call Center Resources like Servers, Calls, Trunk Can be Monitored live.

Benefits of ConVox Cloud Contact Center

Redundancy

Data is stored in multiple locations

24 / 7 Availability

Support center available round the clock

Hassle free Maintenance

Dedicated Customer relationship Manager and timely Maintenance activity

Cost Effectiveness

No need of costly hardware and Maintenance experts

Scalability

Can scale-up from 3 to 3000 Users

Flexible

Provides flexibility of conducting conference at any point of time.

Standard

No of Channels - 30
Multiple Campaigns - No
MIS Reports Availability - 3 Months
Dedicated PRI - No
Dedicated Hardware - No
Customization - On Demand
CRM integration - On Demand

Professional

No of Channels - 60
Multiple Campaigns - Yes
MIS Reports Availability - 3 Months
Dedicated PRI - On Demand
Dedicated Hardware - No
Customization - On Demand
CRM integration - On Demand

Enterprise

No of Channels - 90
Multiple Campaigns - Yes
MIS Reports Availability - 6 Months
Dedicated PRI - Yes
Dedicated Hardware - On Demand
Customization - On Demand
CRM integration - On Demand