ConVox Omnichannel enables communication across all popular channels like Voice, Chat, Video, Social Media & Email from a single user interface. It presents an integrated view of all channels for ease of management and maximum utilisation of resources.
Suitable for Incoming & Outgoing Process, IVR Enabled Contact Centers, Customer Service Agency, BPO,KPO, Debt Collection, Insurance Marketing, Customer Surveys and Loyalty Programs.
Web Chat : Customer can reach us using “chat”.
Email : Email can be received & distributed to the agents automatically.
Video Call : Enables real-time communication through Web RTC.
Social Media : Agent can view the Social media messages on integrated Interface.
SMS : Customer can reach us through SMS
Predictive Dialing: Automated dialing for maximum call connects.
Progressive Dialing: Automated dialing, controlled by agents to reach out important customers.
Preview Dialing: Selective click to call dialing.
Blended: Agent can take Inbound & Outbound in single login.
Manual Dialing:Agent can type in the number and dial.
Customization : As per your business process requirement.
PBX Integration : Can be integrated to any external PBX on standard interfaces like PRI/SIP.
Email Integration : Email can be integrated within ConvoxCCS.
SMS Integration :SMS can be sent on any event like specific disposition, missed call etc.
Highly Secure Access : User Rights are Restricted and Password typing is masked.
Voice Encryption : Voice can be encrypted between server & agent to avoid snopping.
Session Handling : No user can view the reports without the login of admin.
No Data Injection : Data Injection is prevented in MYSQL Server.
Cross Site Attack : Application is guarded against cross site attack.
