Integrated CTI Server
Preview Dialing
Predictive Dialing
ACD (Automatic Call Distributor)
Hand free calling
Meet Me/ Dial Out combinations
One Touch Conference
Multiple Conferences
Entry/ Exit Indications
Live Status Display
Multiple level IVR
MIS Reports
Call Recording
Monitoring Tools
Voice Mail
Extensions Management
Trunks
Inbound call Routing
Outbound Calls
Call Data Reports
Caller ID support
Extensions wise reports
Message play before recording
Scalability of the solution
Low Cost of Ownership
Unified Platform
IVRS Message
Auto Answer Handling
SMS / Email