Bulk Communication Tool

Ability to communicate quickly and effectively

What is Bulk Communication Tool

An automated system designed to notify call, fax, send sms, email to a list of recipients. Convox Bulk Communication tools helps you connect with large audience simultaneously with common or personalized message.

FEATURES

Unified Platform
Provides Common platform for Voice/SMS/Email.
Personalized Messages
Messages and calls can be customized for usage like Payment reminders.
Multiple Campaigns
Operates multiple calling lists and multiple campaigns at a time.
Auto Answer Handling
Answering and Fax Machine can be detect and appropriate actions can be taken.
Scheduler
Allows you to set time and day for starting the Campaign.
Call Forwarding
Calls are forwarded to a given number based on caller input.
Web Management
Web browser based access for easy configuration and management.
MONITORING TOOLS
All Call Center Resources like Servers, Calls, Trunk Can be Monitored live.

CONNECT WITH EXISTING INFRA..

"Bridging Your Customer Solutions"

Customization : As per your business process requirement.

PBX Integration : Can be integrated to any external PBX on standard interfaces like PRI/SIP.

Email Integration : Email can be integrated within ConvoxBCT.

SMS Integration :SMS can be integrated within ConvoxBCT.

SECURITY ASPECTS

"To ensure security and integrity of your call center"‚Äč

Highly Secure Access : User Rights are Restricted and Password typing is masked.

Voice Encryption : Voice can be encrypted between server & agent to avoid snopping.

Session Handling : No user can view the reports without the login of admin.

No Data Injection : Data Injection is prevented in MYSQL Server.

Cross Site Attack : Application is guarded against cross site attack.