A Call Center solution runs on application server and agent machines as client. ConVox Android App for Call Center offers an android based agent work station. Therefore an agent can use a Android Smartphone/Tab as his work station. They login in a hosted server.
Suitable for Call Center with remote agents & Call Center with multiple branch office, Field/Roaming Sales, Collection & Verification agents, Appointment Reminders, Lead Generation
Progressive Dialing: Automated dialing, controlled by agents to reach out important customers.
Preview Dialing: Selective click to call dialing.
Manual Dialing:Agent can type in the number and dial.
Highly Secure Access : User Rights are Restricted and Password typing is masked.
Voice Encryption : Voice can be encrypted between server & agent to avoid snopping.
Session Handling : No user can view the reports without the login of admin.
No Data Injection : Data Injection is prevented in MYSQL Server.
Cross Site Attack : Application is guarded against cross site attack.